Couchdrop for Support Teams
Securely exchange files with customers and internal teams
Support teams handle sensitive customer data—log files, screenshots, diagnostic reports—every day. Couchdrop integrates directly with Zendesk and JIRA to handle file collection, sharing, and storage—with automatic expiration, audit trails, and retention controls built in.
Instant access • 14 day free trial • No card required
Collect files from customers
Deploy upload portals where customers submit files without creating accounts. Files route directly to your designated storage with automatic expiry and access controls.
Share files with controlled access
Create sharing links with expiration dates, one-time access, and restricted permissions. Every access is logged, files expire automatically, and there's no manual cleanup.
Request and share files directly in Zendesk and JIRA
Couchdrop integrates with Zendesk and JIRA so your team can request files, send shares, and monitor activity without opening another platform.
Couchdrop keeps file transfers secure without slowing down support
Meet compliance requirements
SOC 2 Type II certified with support for HIPAA-compliant workflows in healthcare and finance. Audit trails, granular access controls, and direct-to-storage transfers handle sensitive data securely while meeting regulatory requirements.
Automate file handling and cleanup
Create automations that route files between storage platforms, enforce retention policies, and expire user access. Files are processed and cleaned up without manual intervention, reducing both workload and exposure risk.
Connect to over 30 storage systems—S3, Azure, SharePoint, on-prem servers—so files land where you already keep them.
Get instant access to the Couchdrop platform
Integrate secure file collection and sharing directly into Zendesk and JIRA. Start your free 14-day trial with instant access and no credit card required.
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