Customer Support
Award winning support you can count on
Rated #1 for Quality of Support by G2 since 2022
Personalized support from human experts
Couchdrop is a modern upgrade to traditional managed file transfer platforms, but we still believe in old-school, personalized support. Our customer support is handled by expert support engineers who respond to each individual inquiry. Access to our top-rated support team is included in all plans and is available days, nights, and weekends, with multiple ways to get in touch.
In-platform Chat
Great for minor issues and non-urgent enquiries. Connect directly to a support engineer instead of an AI chatbot, with a typical 1-2 hour response time.
Email Support
For more technical or complex issues, send an email to the support team to generate a ticket with a full audit trail. Typical response time is within 6 hours.
support@couchdrop.io >
Online documentation
View configuration setups, step-by-step technical guides, walkthroughs, and troubleshooting tips.
Read docs >
Contact our team
Send our team a message and we will get back to your as soon as possible.
“The technical support and assistance are top-notch, with the Couchdrop team always available to assist with any questions. They provide prompt responses and are willing to get on a video call to help me learn how to navigate and use the system. ”
“Couchdrop's responsive support makes an easy platform even better. The platform itself is easy to use but the team's responsiveness and patience stand out. They genuinely work to resolve issues, making the overall experience smooth and reassuring.”
“Couchdrop integrates seamlessly with our own cloud storage provider, creating instant efficiency gains for our internal employees, with full security for our clients. The people I've interacted with at Couchdrop so far have been extremely friendly, helpful, and a joy to work with as well.”
“The product has a clean, simple interface that makes creating new internal or external SFTP connections a breeze. The support staff is extremely knowledgable about their product and, timezone dependant, very prompt to respond to queries or questions about the product.”