Customer Support
Award winning support you can count on
Rated #1 for Quality of Support by G2 since 2022
Personalized support from human experts
Couchdrop is a modern upgrade to traditional managed file transfer platforms, but we still believe in old-school, personalized support. Our customer support is handled by expert support engineers who respond to each individual inquiry. Access to our top-rated support team is included in all plans and is available days, nights, and weekends, with multiple ways to get in touch.
In-platform Chat
Great for minor issues and non-urgent enquiries. Connect directly to a support engineer instead of an AI chatbot, with a typical 1-2 hour response time.
Email Support
For more technical or complex issues, send an email to the support team to generate a ticket with a full audit trail. Typical response time is within 6 hours.
support@couchdrop.io >
Online documentation
View configuration setups, step-by-step technical guides, walkthroughs, and troubleshooting tips.
Read docs >
“Couchdrop is very easy to setup and maintain. The solution just works. Once you hooked up your cloud storage and mounted it to an endpoint, all you need to do is give access to your SFTP users within the interface. That's it. You're done.”
“Couchdrop takes a legacy method of transfering files and puts a modern spin on it. I love how I can literally put an SFTP front end on basically ANY cloud storage platform. ”
“Couchdrop gives us the flexibility to use whatever back-end storage provider that we want. For example, we are using an S3-based service with immutability turned on, so we can support legacy protocols with the latest in data protection.”
“Couchdrop allows our newer tech stack based on real-time events to work with our customer's older tech stacks that are dependent on SFTP. Additionally, it's great that I don't have to manage an SFTP server, SSH keys, and training of our teams to interact with data we receive from our customers.”