What data management challenge were they facing?

A biotech company in Europe was looking for a way to sync important healthcare data from their Dropbox environment to NetSuite, but manual transfers were becoming a bottleneck. While they didn't require HIPAA compliance as a European company, they wanted similar security levels for their research data.

Their recent shift from paper-based records to Excel opened up new possibilities. If records could be created and duplicated instantly, could they also be transferred and synced between locations automatically? Files were being added frequently throughout their research cycles, and each manual transfer between Dropbox and Netsuite introduced potential delays and the potential for human error. 

Why was manual intervention becoming unsustainable?

Fully digitizing records was a solid first step, but the next problem to deal with was getting those records to the right people in a secure and timely way. Some people that needed access to the records were using Netsuite, while another group was using Dropbox. Ideally, being able to quickly transfer new records between groups would be ideal, and at the time, someone was manually checking folders for updates throughout the day.

This manual checking process was incredibly ineffecient. Someone would have to check the source, often when files hadn't been added yet. Then there were delays sending the data when no one had gotten around to checking the folder. If it were possible, automating this flow while still maintaining strict security standards would save a lot of time and make the overall process more efficient. 

But finding a solution for secure transfers between Dropbox and NetSuite was starting to become a challenge, until the company came across Couchdrop. 

How did Couchdrop solve the integration challenge?

The company discovered Couchdrop through an article about NetSuite to SharePoint transfers and realized the process could work with Dropbox as well. Adapting the process to their own use case, they ran tests with mock data and found the results worked remarkably well. 

The solution they implemented checks their target folder every 10 minutes, automatically detecting new files and copying them to the designated destination. It was a simple yet important component that completely eliminated the manual monitoring and transfer tasks that were eating into their time. 

Was Couchdrop secure enough for biotech file transfers?

With a proof of concept out of the way, the company needed to know that Couchdrop was secure enough for actual records which often contained sensitive personal information. This meant strict security across all aspects of the file transfer process. 

After getting in touch with the Couchdrop team, the company found security to be more than sufficient. Couchdrop simply worked as a conduit for transfers between their Dropbox account and NetSuite, without ever storing the files themselves. And with all transfers using end-to-end encryption, there were minimal risks compared to other platforms. 

Couchdrop's security features ensured their sensitive biotech data remained protected throughout the transfer process, while the generous file transfer limits handled their research data volumes without additional restrictions or costs.

What improvements has the company seen? 

With the manual intervention eliminated, the company no longer needed to worry about delays or errors in file transfers. Records would arrive regularly and consistently, letting team members focus on other tasks and knowing records would always arrive timely fashion. 

Couchdrop continues to be a important part of company workflows and now is a reliable and dependable part of operations, helping the company improve efficiency and reduce errors during this part of the process.