Pull 8x8 recordings into storage and compliance workflows

8x8 exposes hot-storage call recordings over secure FTP/SFTP for authorized administrators. Couchdrop can use that access pattern to collect recordings and CSV index files into the storage environment used by the business.

Once collected, Couchdrop can normalize folder structure, apply retention rules, and deliver recordings into archive, QA, analytics, or customer folders.

8x8 APIs and webhooks can be used for adjacent application and event workflows while Couchdrop handles file movement.

• Collect 8x8 Contact Center WAV recordings through secure FTP/SFTP access
• Collect CSV index files with recording metadata alongside the audio files
• Write recordings through to SharePoint, Google Drive, Amazon S3, Azure Blob, QA folders, analytics paths, or compliance archives
• Use Couchdrop automations to organize files by date, tenant, or retention policy
• Use 8x8 recording APIs and webhooks for adjacent application or event workflows

1. Confirm the 8x8 tenant has secure FTP/SFTP access enabled for hot-storage recordings.
2. Create a Couchdrop connection that can collect the 8x8 recording and index directories.
3. Map the destination folder where recordings and CSV metadata should be written.
4. Run a test retrieval and confirm that both WAV files and index files are present.
5. Apply Couchdrop automations for naming, archiving, routing, and retention.